Ecommerce Client Success Manager [United States]


 

Job Description:

Looking for a career where you can be yourself and have fun? Our agency is searching for a Digital Advertising Account Manager with a sparkling personality and a passion for digital advertising. Let's make some magic together!

Clients Online is a Paid Advertising agency seeking a Client Account Manager with a strong knowledge of the digital marketing industry. As a personable and effective communicator, you will liaise between the agency and clients while executing internal project management tasks.

Core Values: Clients Online takes pride in our core values, which guide our work every day. As a Client Account Manager, you will embody these values:

  • Integrity
  • Communication
  • Commitment
  • Respect

Responsibilities:

  • Act as the main point of contact between internal agency team members and agency clients.
  • Be client-facing to speak to timing, deliverables, and metrics - managing internal resources and ensuring projects are staying on track with the timeline to meet the deadline.
  • Nurture client relationships, become a trusted advisor, and ensure communication and campaign delivery is flawless.
  • Coordinate and develop tasks, priorities, deliverables, and timelines with team stakeholders (internal and client) on a daily basis.
  • Lead and schedule necessary project-related meetings such as kickoffs, brainstorms, and reviews.
  • Take ownership of your account performance, being forward-thinking in your approach.
  • Must be comfortable with: Problem Solving; Communication; Time Management; Comfortable on Zoom and in Slack and be a self starter.

Requirements:

  • 3 years of digital marketing experience (ideally at an agency)
  • Likes to Learn/Read to stay on top of what is happening in our space/industry
  • Confidence to work independently and efficiently.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Ability to multitask and manage time well, working on multiple projects/executions while maintaining the highest standard of quality.
  • A cool, calm, and collected approach to problem-solving.

What we offer:

  • You will be part of a close-knit team of like-minded professionals who are incredibly hard-working and truly passionate about their work.
  • We give days off on Federal US holidays
  • Time Off/ Vacation with notice

To apply, please complete your application via this intake form: https://dotforms.typeform.com/clientsonlineHC

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

  • Flexible schedule
  • Paid training
  • Work from home

Experience level:

  • 3 years

Schedule:

  • Monday to Friday

Travel requirement:

  • No travel

Work Location: Remote

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