Job Responsibilities and Requirements
Matrix Absence Management is one of the top Third Party Administrators (TPA) supporting clients in absence management (FMLA/Disability/Workers' Compensation). We partner with our clients Human Resources department to manage Workers' Compensation, Disability and/or Leave of absences until the claim is resolved or the employee returns to work. Our highly customer centric approach is to try and duplicate the culture of our clients to make the experience seamless for employees. Our mobile app technology provides ease of use to our client and employee in reporting claim information.
Matrix Absence Management offers a full benefit package- Medical, Dental & Vision, including 401K match. Matrix is a friendly and pleasant office environment; offering flexible schedules M-F.
Position Summary:
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The Claims Assistant will provide professional administrative support to the Claims teams and claimants. This individual will compile, organizes and analyzes claim information for inclusion in reports and client packages.
Duties and Responsibilities:
- Assist with electronic mail, filing, and general office duties relating to insurance claims.
- Document claim updates in the claim database ensuring accuracy.
- Assist in bill payment process, and data entry task and documentation production.
- Utilizes the Claim System for inquiries and letter generation.
- Resolves routine administrative problems and answers inquiries.
- Routinely proofreads, revises and edits claim materials for accuracy, thoroughness and appropriateness.
- Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPPA rules and regulations.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
Education, Qualifications and Experience:
- High school diploma (or equivalent)
- Minimum of 2 years customer service and/or administrative experience, preferred.
- Experience with Microsoft Office: Word, Excel is required.
- Work experience in decision-making and information analysis.
- Demonstrated prioritization and organization skills.
- Ability to communicate clearly and succinctly verbally and in writing
- Must be able to work in a team oriented environment.
EEO Statement
Matrix Absence Management is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable, federal state or local laws.
Essential Physical/Cognitive Job Functions
- Prompt and regular attendance at assigned job locations
- Ability to work shifts exceeding 8 hours, 5 days per week
- Ability to interact with employees of all levels and clients in an appropriate manner
- Ability to concentrate and think strategically
- Availability onsite to confer with staff members with whom the incumbent must interact on a daily basis
- Ability to proficiently use a personal computer for tasks such as email and preparing reports using software
- Ability to review and analyze data and information.
- Ability to complete, or oversee the completion of, assigned tasks/projects in a timely manner
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council
Our Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
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